Gahanna City Council to Review Utility Billing System Upgrade
A proposed contract amendment with Tyler Technologies would replace legacy software and link customer accounts to city financial systems.
The City of Gahanna administration has proposed a resolution to modernize utility billing and payment processes through additional software modules. The draft measure is before the Committee of the Whole, which is scheduled to meet at 7 p.m. Nov. 9 in Council Chambers at the Gahanna Civic Center.
The legislation authorizes the city's mayor, Laurie Jadwin, to execute a contract amendment not to exceed $165,538 with Tyler Technologies, Inc.
Because the proposed contract amendment exceeds $150,000, City Council authorization is required. The administration recommended amending Gahanna's existing agreement with Tyler Technologies at a cost of $165,538 to acquire the software. Under the financing plan, $60,000 has been appropriated toward the project, with the remaining funding included in the proposed 2027 municipal operating budget.
The proposed software modules would replace the city's existing utility billing platform. Gahanna currently utilizes financial software provided by Tyler Technologies, Inc., and municipal officials identified an opportunity to modernize billing and payment processes by adding compatible modules.
According to the resolution, the upgrade will provide enhanced capabilities for billing, payment processing, reporting, customer service, and integration with the city's financial and geographic information systems. The measure also supports the Our Gahanna Strategic Plan, which calls for evaluating technology usage across municipal departments to improve operational efficiency and public communication.
The resolution remains in draft status before the Committee of the Whole. The resolution provides that it shall take effect at the earliest period allowed by law.
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Supporting evidence (12)
The City of Gahanna administration has proposed a resolution to modernize utility billing and payment processes through additional software modules.
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A RESOLUTION AUTHORIZING THE MAYOR TO EXECUTE A CONTRACT AMENDMENT WITH TYLER TECHNOLOGIES, INC., FOR THE PURCHASE AND IMPLEMENTATION OF ADDITIONAL UTILITY BILLING AND PAYMENT SOFTWARE MODULES ..BODY WHEREAS, the City of Gahanna currently utilizes financial software provided by Tyler Technologies, Inc., and the Administration has identified an opportunity to modernize the City's utility billing and payment processes through additional software modules; and
The draft measure is before the Committee of the Whole, which is scheduled to meet at 7 p.m. Nov. 9 in Council Chambers at the Gahanna Civic Center.
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{Body=Committee of the Whole, Content type=Legislation, Document coverage=API text and document metadata; linked PDF bytes are not retained, File=RES-0054-2026, Legislation type=Resolution, Municipality=gahanna, Status=In Draft, Text version=1}
The legislation authorizes the city's mayor, Laurie Jadwin, to execute a contract amendment not to exceed $165,538 with Tyler Technologies, Inc.
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Section 1. That the Mayor is hereby authorized to execute a contract amendment with Tyler Technologies, Inc., for the purchase and implementation of additional utility billing and payment software modules, in an amount not to exceed $165,538, substantially in accordance with the contract amendment attached hereto as EXHIBIT A and made a part herein.
Because the proposed contract amendment exceeds $150,000, City Council authorization is required.
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WHEREAS, the proposed contract amendment exceeds $150,000 and therefore requires authorization by City Council.
The administration recommended amending Gahanna's existing agreement with Tyler Technologies at a cost of $165,538 to acquire the software.
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WHEREAS, the Administration has recommended amending the City's existing agreement with Tyler Technologies, Inc., to purchase and implement the additional utility billing and payment software modules at a cost of $165,538; and
Under the financing plan, $60,000 has been appropriated toward the project, with the remaining funding included in the proposed 2027 municipal operating budget.
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WHEREAS, $60,000 has been appropriated toward the project, with the remaining funding included in the proposed 2027 operating budget; and
The proposed software modules would replace the city's existing utility billing platform.
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WHEREAS, the proposed modules will replace the City's existing utility billing platform and provide enhanced capabilities for billing, payment processing, reporting, customer service, and integration with the City's financial and geographic information systems; and
Gahanna currently utilizes financial software provided by Tyler Technologies, Inc., and municipal officials identified an opportunity to modernize billing and payment processes by adding compatible modules.
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WHEREAS, the City of Gahanna currently utilizes financial software provided by Tyler Technologies, Inc., and the Administration has identified an opportunity to modernize the City's utility billing and payment processes through additional software modules; and
According to the resolution, the upgrade will provide enhanced capabilities for billing, payment processing, reporting, customer service, and integration with the city's financial and geographic information systems.
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WHEREAS, the proposed modules will replace the City's existing utility billing platform and provide enhanced capabilities for billing, payment processing, reporting, customer service, and integration with the City's financial and geographic information systems; and
The measure also supports the Our Gahanna Strategic Plan, which calls for evaluating technology usage across municipal departments to improve operational efficiency and public communication.
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WHEREAS, the proposed contract amendment supports Our Gahanna Strategic Plan, Strategy 2.A.1.2, to "Assess technology usage across all city departments and identify needs and/or barriers to utilizing available technology to the fullest extent to enhance communications and improve operations," by consolidating utility billing processes within the City's existing financial software platform and improving operational efficiency and customer service; and
The resolution remains in draft status before the Committee of the Whole.
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{Body=Committee of the Whole, Content type=Legislation, Document coverage=API text and document metadata; linked PDF bytes are not retained, File=RES-0054-2026, Legislation type=Resolution, Municipality=gahanna, Status=In Draft, Text version=1}
The resolution provides that it shall take effect at the earliest period allowed by law.
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Section 3. That this Resolution shall be in full force and effect at the earliest period allowed by law.
https://gahanna.legistar.com/Calendar.aspx
Supporting evidence (1)
The draft measure is before the Committee of the Whole, which is scheduled to meet at 7 p.m. Nov. 9 in Council Chambers at the Gahanna Civic Center.
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Committee of the Whole 11/9/2026 7:00 PM Gahanna Civic Center, Council Chambers
https://www.gahanna.gov/meet-the-staff/
Supporting evidence (1)
The legislation authorizes the city's mayor, Laurie Jadwin, to execute a contract amendment not to exceed $165,538 with Tyler Technologies, Inc.
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Laurie Jadwin Mayor